Senior Product Designer

SysAid is a global B2B SaaS company transforming how IT teams deliver service. Our product is used by thousands of organizations worldwide and powers mission-critical workflows for IT professionals. AI is a core part of SysAid’s product strategy, enabling smarter automation, proactive insights, and more intuitive user experiences at scale. This focus on intelligent, design-led innovation positions SysAid as a category leader in the ITSM and ESM market and places us at the top of Gartner’s Magic Quadrant. We are on a journey to elevate our product experience to new levels of usability, coherence, and scale - and product design plays a central role in that mission.

We believe in ownership, clarity, and impact. We value leaders who can think strategically, collaborate deeply, and bring clarity to complex problems.

We are now looking for an exceptional Experienced Product Designer to join the team and define the next generation of SysAid’s user experience.

What You’ll Do

Lead the full design process from discovery and concept validation to polished UX and UI.

Design Product Led Growth (PLG) experiences that boost activation, retention, and monetization.

Create new experiences that make customers and prospects feel the power of an AI-Native ITSM.

Collaborate closely with Product, Engineering, and other designers to define and iterate on the user journey.

Use data, research, and experimentation to validate and optimize design decisions.

Build and maintain a consistent, scalable visual language across the product.

Leverage AI tools throughout your workflow to design, validate, and ship faster.

Requirements

• 5+ years of experience designing SaaS B2B that excel in PLG products.
• Experience with AI-first products.
• Strong product thinking and the ability to connect user needs with business goals.
• Excellent UX and visual design skills with attention to detail.
• Experience with complex products.
• Entrepreneurial mindset, flexible, pragmatic, and able to thrive in ambiguity.
• A collaborative team player with fluent English.

Nice to Have

• Hands-on experience with analytics or experimentation tools such as Mixpanel.
• Experience using or designing with AI-driven tools.
• Experience with technical products, preferably for IT teams.

Why Join Us

Be part of an experience of building a new product in a place where the foundation is solid, moves fast, and where UX is extremely impactful.

Shape product experiences from zero to launch. Work with talented people who move fast, learn fast, and use AI to further creativity and impact.