Head of Delivery & Implementation.

One of our clients, a fast-growing early-stage B2B AI startup, is looking to hire a Head of Delivery & Implementation.

The company develops an advanced AI platform that enables corporate finance and accounting teams to automate recurring operational tasks simply by describing them in natural language. Its technology operates across spreadsheets, ERP systems, CRMs, and other enterprise tools, transforming manual, process-heavy workflows into reliable, seconds-long automations.

The company works with large enterprises, including publicly traded organizations, and places strong emphasis on privacy, security, and deterministic automation.

This is a hands-on leadership role in a young and ambitious environment, focused on scaling the delivery and client implementation function while maintaining high standards of quality and reliability.

Role Overview

As Head of Delivery & Implementation, you will lead the automation engineering team and build a scalable, client-facing delivery operation. Currently, engineers both develop automations and support customers. Your mission will be to operationalize and strengthen this function—ensuring structured delivery processes, efficient support operations, and continuous improvement as the company grows.

You will collaborate closely with customers, Product, R&D, and Go-To-Market teams to translate complex real-world financial workflows into robust and maintainable automation solutions. The role combines customer engagement, operational leadership, and technical oversight.

Key Responsibilities

• Own end-to-end delivery of client automations: discovery, solution design, development, testing, go-live, and iteration.
• Lead and mentor automation engineers, ensuring high-quality, reliable, and maintainable workflow implementations.
• Establish delivery standards and technical patterns to ensure resilience to data, UI, and process changes.
• Implement lightweight but effective delivery processes (planning, backlog management, QA, and release practices).
• Participate in key client discussions to translate business workflows into clear technical requirements and manage scope and timelines.
• Support pre-sales activities with technical validation, scoping, and proof-of-concept demonstrations when required.
• Oversee customer support operations managed by the automation team, ensuring efficient triage and resolution.
• Act as the senior escalation point for complex or high-impact client issues.
• Introduce and track delivery and support metrics such as time-to-value, response and resolution times, and quality indicators.
• Drive continuous improvement by converting recurring issues into structured solutions and reusable patterns.
• Coach and develop team members, maintaining high standards of ownership and execution.

Requirements

• 5+ years of experience leading delivery, implementation, or similar teams in SaaS or other technology-driven environments.
• Strong technical literacy and ability to collaborate effectively with developers (hands-on coding not required).
• Excellent analytical and logical problem-solving skills, with the ability to design stable yet flexible solutions.
• Proven experience using operational and support metrics to improve team performance and customer outcomes.
• Strong communication skills in English, with confidence in managing customer-facing conversations and cross-functional collaboration.

Company location: Tel Aviv - 4 days in the office and 1 day remote.

This position reports to: VP Operations.