Workplace Experience Ambassador

What this job involves:

As a Workplace Experience Ambassador at JLL, you will be the face of our organization, taking complete ownership of both internal and external visitor experiences to ensure every interaction leaves customers with positive, memorable impressions. This dynamic front-of-house role combines exceptional customer service with meeting and event coordination, requiring you to maintain the highest standards of presentation while demonstrating security awareness and emergency preparedness. You will play a crucial role in JLL's mission to deliver transformative real estate experiences by creating personalized, optimized visitor journeys that reflect our commitment to excellence and innovation in workplace services.

What your day-to-day will look like:

• Deliver core front-of-house services including visitor sign-in, badging, luggage assistance, lost and found, and package deliveries while greeting and directing candidates, new hires, and visitors
• Receive, direct, and relay telephone, email, and other queries through front-of-house channels while maintaining continual awareness of onsite events to personalize visitor experiences
• Undertake physical setup of meeting and event spaces following team guidelines and EHS considerations, monitoring room environments including furniture, signage, equipment, temperature, and consumables
• Create and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spaces while coordinating daily room booking display updates
• Provide high awareness of local area services including shops, restaurants, hotels, and transport to support customer needs and liaison with security and janitorial teams
• Deliver timely, accurate, and personalized responses to meeting and event inquiries while working flexibly across different settings as part of the team
• Support facilities team services including trouble ticket requests, mail and courier services, site inspections, space audits, and administrative tasks
  
  

• Experience in reception, concierge, or related customer-facing field
• Excellent people skills with ability to interact with diverse client staff and varying demands
• Previous experience working within high-profile corporate environments
• Fluency in English and local language with strong written and verbal communication skills
• Strong PC literacy with proven ability to manage daily activities using various systems
• Very high attention to detail with outstanding customer service skills
• Ability to maintain professionalism at all times and serve as team ambassador
  
  

• Previous catering or hospitality experience
• Facilities Management exposure or background knowledge
• Experience with meeting and event coordination in corporate settings
• Familiarity with Outlook, SharePoint, and conference room booking systems
• Knowledge of local area services, restaurants, hotels, and transportation options
• Experience supporting space audits and workplace operations
• Background in high-volume customer service environments