Cloud & Customer Operations Specialist - maternity leave cover

CloudZone is a global leader in multi-cloud services and a top-tier partner of AWS, Google Cloud, and Microsoft Azure. With over 14 years of expertise, we excel in helping companies maximize the full potential of their cloud investments, delivering exceptional business outcomes with efficiency and precision. What truly sets CloudZone apart is our awesome vibe, outside-the-box thinking, colorful professionalism, and unwavering customer obsession.

Sounds exciting? Then keep reading because we’re on the hunt for a talented Cloud & Customer Operations Specialist to join our Sales Operations team for a maternity leave cover and ensure that customer-facing operations are executed accurately, efficiently, and in full alignment with internal procedures.

This role is central to the operational backbone of CloudZone, serving as a process gatekeeper, documentation owner, and cloud account administrator. It is well-suited to someone who is process-driven, tech-comfortable (but not technical), and passionate about operational integrity. This is a customer facing position in which you will guide customers through various processes of managing their cloud environment.

As a Cloud & Customer Operations Specialist at CloudZone, you will:

• Ensure the completeness, accuracy, and compliance of deals and related documentation before processing them end-to-end in internal systems.
• Operate and manage customer cloud accounts across vendor platforms (e.g., user access, account transfers, credential resets).
• Own and update internal process documentation and support the creation of new operational processes.
• Handle administrative requests from existing customers, including questions and changes related to their CloudZone-managed cloud environments.
• Oversee the onboarding of new customers into CloudZone systems, ensuring smooth transitions and accurate setup.
• Work with Sales and other internal teams to support commercial processes and ensure alignment across functions.
• Serve as a key stakeholder in maintaining operational consistency and resolving cross-functional issues.

What you need:

• 2+ years of hands-on experience in Business Operations, Sales Operations, or Administrative roles -ideally in a B2B tech or SaaS company - must.
• Experience working at a cloud vendor or cloud reseller - strong advantage.
• Strong organizational skills and attention to detail - you're thorough, structured, and nothing slips through the cracks.
• Proactive, self-starting mindset -you take initiative, own your responsibilities, and keep things moving without waiting for direction.
• Customer-first & service-oriented approach - you support internal teams and external stakeholders with professionalism and urgency.
• Problem-solving and process improvement skills - you identify inefficiencies and contribute to smarter, leaner workflows.
• Ability to thrive in a fast-paced environment - you manage multiple tasks, prioritize effectively, and meet deadlines.
• Comfortable with technology and systems, and experienced with Salesforce, ERP tools, or eager and quick to learn.
• Excellent communication skills in English, both written and verbal, for working with global teams.
• Process-driven mindset - you appreciate structure, follow guidelines, and contribute to documentation and standardization.