Developer Care Expert - Student Position

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As a Developer Care Expert, you’ll provide exceptional support to developers, ensuring smooth app integration, troubleshooting issues, and helping optimize their solutions. You’ll collaborate with product and engineering teams to improve features and enhance the overall developer experience. You’ll work on tasks both independently and as part of a team, contributing to a seamless developer ecosystem at Wix. In your day-to-day, you will:

• Engage with the developer community daily via Discord and tickets, offering support and assistance
• Review 3rd-party app submissions
• Influence the way we support our developers, improving their experience
• Work closely with R&D teams to improve the Wix Developer Platform
• Become an expert on our platform and products to provide effective operational, analytical, and product guidance
• Provide partners with technical support for integrating with Wix APIs and frameworks
  
  

• 1.5–2 years of remaining time to complete your degree
• Great organizational and execution skills to effectively manage and prioritize multiple interfaces, initiatives, and projects
• Excellent time management and strong written communication skills
• Experience working with REST APIs and SDKs to integrate systems, troubleshoot issues, and improve functionality
• Experience working with multiple teams across diverse disciplines in a fast-paced high-tech environment
• Excellent communication and teamwork skills, with fluency in English
• Experience as a backend developer, tier 3 support agent, or in a QA role – an advantage