Help Desk Manager

Company Overview:

OMC, Israel’s leading group in cloud infrastructure and computing technologies (operating brands such as Kamatera, ClubVPS, and GNS), provides advanced Computing Infrastructure-as-a-Service (IaaS) solutions to thousands of clients in Israel and worldwide.

Leadership and professional management of an HD (Helpdesk) team in a cutting-edge technological environment. Responsible for troubleshooting, providing technical support, and ensuring service availability for both internal and external customers. Work closely with technology departments, clients, and project managers on an ongoing basis. Drive process optimization and continuous improvement of technical support methods and workflows. Operate across multiple operating systems, monitoring and control tools, and IT infrastructure.

• Proven experience in technical support and management of an HD team.
• Strong organizational skills, ability to manage tasks under pressure, and a systemic understanding of operations.
• Proficiency with Windows environments; knowledge of Linux – a significant advantage.
• Experience working with complex IT infrastructures, including networks and virtualization – an advantage.
• High service orientation, excellent interpersonal communication, and leadership skills.

A managerial position with direct impact on user experience and organizational service quality. A supportive, advanced, and stable work environment that encourages personal growth and professional development.

• (Based on information from OMC Group, a leader in cloud infrastructure and computing technologies