Product Specialist

Description

We’re looking for a Product Specialist to help turn product capabilities into real, repeated usage by customers.

This is a hands-on, customer-facing role focused on one thing only: making sure customers actually use the product as part of their day-to-day work.

You will sit on the Revenue & Growth side of the organization and work closely with customers, revenue teams, and product, but you will not own the roadmap or build features.

You will report directly to the Head of Customer Revenue.

What You Will Do

As Product Specialist, your job is to drive real adoption, not explanations, not presentations, and not feature launches.

You Will

• Work directly with customers to understand how they use the product in practice
• Identify where customers get stuck, confused, or disengaged
• Help customers move from initial activation to repeated, ongoing use
• Join customer calls and conversations on a regular basis
• Translate product capabilities into clear, actionable workflows for customers
• Create simple, practical materials that help customers take action
• Work closely with Account Managers and revenue teams to reinforce adoption
• Provide structured feedback to Product teams based on real usage behavior
  
  

• 2+ years of experience in a hands-on, customer-facing product role
• Experience with SaaS or B2B software products
• Background in onboarding, implementation, adoption, or post-sale growth
• Experience working closely with Sales, Account Managers, or Revenue teams