Customer Service Specialist

Provide technical support to the company’s customers through phone and digital channels (chat / email / ticketing system).

Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.

Responsibilities:

• Provide phone and digital support to company customers

• Diagnose and resolve technical issues at various levels

• Guide and train users on systems and services

• Document support requests in CRM / Helpdesk systems

• Collaborate with internal teams to resolve complex issues

• Comply with service procedures, quality standards, and response times

Requirements:

• Strong technological orientation and ability to learn quickly

• Proficiency in a computerized environment and Microsoft Office applications – mandatory

• High verbal and written communication skills in Hebrew

• High service awareness, patience, and excellent interpersonal skills

• Ability to work independently and as part of a team

• 24/7 on-call rotation among team members

• Willingness to work on-call shifts during weekdays