Help Desk

UVision, a technology company in the defense industry, is developing, manufacturing and selling a wide range of products and solutions in the unique field of loitering munitions.

We are looking for a Help Desk Specialist to join our IT team.

Responsibilities:

• Maintain, upgrade, and install company's endpoints
• Install and enforce company's security policy to all devices and users
• Work inside highly sensitive networks and environments and provide technical support to users throughout the company
• Troubleshoot and resolve hardware, software, network, and printer issues.

Requirements

• 3+ years of proven experience in Help Desk / Tech Support
• Experience working with Windows servers and Active Directory.
• Experience with Office365 products
• Experience working with Ticketing systems, with an emphasis on Service Desk Plus
• Ability to work under pressure while maintaining excellent in-person communication
• Good understanding of networks and experience with network and hardware configuration

Nice to have:

• Graduates of computing courses such as MCITP/MCSE.
• Familiarity/experience with management and monitoring tools, with an emphasis on Manage Engine (OPManager, Endpoint Central, ADManager) - a significant advantage.
• Familiarity/experience with Fortinet communication products (FW, Switches, Access Points, Virtual Appliances) - a significant advantage