Industrial Communication Support Engineer

Ecoplant is a fast-growing, award-winning AI-based SaaS company on a mission to create a greener, smarter industrial world. We help industrial plants reduce energy waste, CO₂ emissions, and unplanned downtime by bringing automation, visibility, and intelligence to compressed air systems. Our innovative platform modernizes outdated infrastructure, enabling leading manufacturers to cut costs, optimize performance, and operate more efficiently than ever.

We’re looking for a Tier 3 Support Engineer who loves solving hard problems at the intersection of industrial hardware, networking, and automation. You’ll take ownership of critical customer issues, work hands‑on with real-world industrial environments, and help shape how our products and support scale as we grow.

This is a role for someone who enjoys autonomy, impact, and being close to both customers and engineering.

What You’ll Do

• Own and solve complex Tier 3 escalations involving industrial communication protocols such as RS‑485 and Modbus (RTU/TCP), Profibus etc.
• Help with the design, implement, and support communication flows between PLCs, SCADA systems, sensors, and gateways
• Integrate industrial communication layers into higher‑level automation and monitoring system
• Work side‑by‑side with Service Technicians, Support Engineers, Project Managers, and domain experts
• Be the voice of the customer, turning real‑world issues into actionable feedback for product and engineering teams
• Take ownership of SLA commitments and help ensure we consistently exceed customer expectations
• Create clear documentation, playbooks, and internal tooling to help the entire support organization scale
• Mentor Tier 1 and Tier 2 engineers and raise the technical bar across the team

What You’ll Bring

• Own and solve complex Tier 3 escalations involving industrial communication protocols such as RS‑485 and Modbus (RTU/TCP), Profibus etc.
• Design, implement, and support communication flows between PLCs, SCADA systems, sensors, and gateways
• Debug tricky communication issues—latency, data loss, instability—and drive them to resolution
• Integrate industrial communication layers into higher‑level automation and monitoring systems
• Work side‑by‑side with Service Technicians, Support Engineers, Project Managers, and domain experts
• Be the voice of the customer, turning real‑world issues into actionable feedback for product and engineering teams
• Take ownership of SLA commitments and help ensure we consistently exceed customer expectations
• Create clear documentation, playbooks, and internal tooling to help the entire support organization scale
• Mentor Tier 1 and Tier 2 engineers and raise the technical bar across the team

Technical Requirements

• Familiarity with industrial communication hardware and gateways, including RS‑485 and Modbus‑based solutions (gateways experience is a plus)
• Knowledge of Ethernet/IP, TCP/IP, MQTT, and other industrial communication stacks
• Experience using industrial network diagnostic and data acquisition tools
• Hands‑on experience with PLC and SCADA systems (programming, commissioning, or advanced support) (advantage)
• Experience working in a Linux environment (advantage)
• 3+ years of experience
• Bachelor’s degree in Engineering or a comparable technical background

Why us:

• Convenient location - just a few minutes’ walk from the train station
• Ecoplant is in a rapid growth phase, with plans to double our R&D team this year
• Hybrid work environment with a healthy work-life balance
• Friendly and inclusive workplace culture that fosters collaboration and innovation

Join us in transforming the way we power production for a brighter future

Leap of Faith Encouraged:

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.