Information Technology Support Engineer

Role Overview

We are seeking a skilled **EUC L1/L2 Support Engineer** to provide onsite end-user computing (EUC) support at the assigned client location. The role involves handling desktop support issues, performing IMACD activities, and ensuring smooth IT operations in line with SLA requirements.

 🔧 Key Responsibilities

* Provide Level 1 & Level 2 desktop support to end users

* Troubleshoot and resolve issues related to Windows OS, laptops, desktops, printers, and peripherals

* Install, configure, and support hardware, software, and enterprise applications

* Perform IMACD activities (Install, Move, Add, Change, Decommission)

* Manage Active Directory tasks (user account creation, password resets, group access management)

* Support Microsoft 365 services (Outlook, Teams, OneDrive, etc.)

* Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)

* Escalate complex issues to L3 or vendor teams as required

* Maintain accurate ticket updates and documentation in line with SLA standards

* Provide dedicated onsite support at the assigned client location

🛠 Required Skills & Experience

* Proven experience in EUC L1/L2 technical support

* Strong knowledge of Windows 10/11 environment

* Hands-on experience with Microsoft 365 and Active Directory

* Basic networking knowledge (TCP/IP, DNS, DHCP)

* Experience in corporate or enterprise support environments

* Good communication and problem-solving skills

 📌 Additional Information

* This is a strictly onsite role.

* One engineer will be deployed per location.

• * Palestinian candidates are not required for this position.