IT Localization Operations

Deepdub is building the voice layer of AI and disrupting traditional voice-based markets with our proprietary eTTS™ GenAI voice model. Leading in dubbing and expanding into the AI-based next generation of voice experiences - voice agents, enterprise APIs, and real-time multilingual broadcasting. Deepdub is a market leader in generative AI voice solutions. Our SaaS platform and API deliver high-quality voices across more than 130 languages and are validated by Fortune 500 enterprises. By joining Deepdub, you'll be part of a dynamic team driving a revolution in voice-based markets and helping stories resonate worldwide with authenticity and emotional depth.

About the role:

We are looking for an experienced and detail-oriented IT Localization Operations Manager to oversee technical intake, validation, and delivery of assets for large-scale localization and dubbing projects.

This role sits at the intersection of production, engineering, and customer delivery, ensuring that content flows smoothly through technical pipelines while meeting customer specifications, timelines, and quality expectations.

The ideal candidate combines strong technical skills, operational thinking, and the ability to prioritize and resolve issues across multiple active projects.

Responsibilities:

Project Intake & Customer Delivery

• Manage end-to-end intake and delivery of assets to and from customers across large-scale, multi-language localization projects
• Serve as the primary operational contact for delivery-related coordination with customers
• Ensure delivery milestones are met according to agreed timelines and specifications
  
  

• Review, interpret, and maintain customer specifications, including:
• File types and formats (audio, video, subtitles, metadata)
• Naming conventions and folder structures
• Delivery platforms and protocols
• Translate customer technical requirements into clear, actionable guidelines for internal teams
  
  

• Independently review and validate files received from production teams before customer delivery
• Ensure content aligns with:
• Customer technical specifications
• Logical structure and completeness
• Expected quality standards
• Identify issues early and coordinate corrections before external delivery
  
  

• Review customer rejections (technical and logical) and analyze root causes
• Distinguish between specification mismatches, technical failures, and production issues
• Clearly communicate findings to internal teams and support efficient resolution
  
  

• Act as the primary bridge between Production and Engineering teams for all localization-related technical and operational issues, not limited to delivery
• Translate production needs, customer requirements, and operational pain points into clear, actionable technical problem statements for engineering
• Ensure engineering solutions align with real-world production workflows, constraints, and customer expectations
• Own issue triage and prioritization across the localization pipeline, including:
• Ingestion and intake issues
• Workflow and tooling limitations
• QC, validation, and compliance challenges
• Delivery and post-delivery issues
• Prioritize issues based on:
• Impact on active and upcoming projects
• Delivery deadlines and contractual commitments
• Risk to quality, scalability, or customer satisfaction
• Track issues end-to-end from identification through resolution, ensuring:
• Clear ownership and accountability
• Proper prioritization and escalation when needed
• Timely communication and closure across teams
• Identify recurring issues and systemic bottlenecks, and work proactively with engineering to define long-term, scalable solutions
• Balance short-term operational fixes with long-term platform and workflow improvements
  
  

• Perform and oversee large-scale file operations, including:
• Mass renaming
• Naming convention validation
• Folder and structure verification
• Work confidently with file-transfer platforms and protocols such as Aspera, S3-based storage and delivery, Secure FTP, and cloud-based platforms
  
  

• Strong technical background in digital media workflows and asset delivery
• Proven ability to work independently and manage complex, multi-project environments
• Willingness to work flexible hours to support collaboration across European and U.S. time zones.
• Experience prioritizing and resolving issues across cross-functional teams
• Excellent attention to detail and organizational skills
• Clear communication skills, especially when translating between technical and non-technical stakeholders
  
  

• Background in localization, dubbing, post-production, or M&E
• Familiarity with audio/video formats and localization pipelines
• Experience working with engineering teams on workflow or tooling improvements
• Basic scripting or automation experience (Bash, Python, etc.)