Customer Service Representative

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live.

Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!

We seek a Customer Service Representative for our patient support programs (PSP) to receive inquiries or initiate inquiries for end patients, introducing them to the relevant service, providing relevant instructions for receiving the product, referral to a nurse for training or accompaniment needs, coordination and delivery of kits and services, and reminders according to the relevant plan.

The position also involves end‑to‑end customer support—from the moment an order is received until the product reaches the customer. Responsibilities include processing orders received via email, fax, or automated interfaces, handling incoming calls, and providing customers with an estimated delivery schedule.

Responsibilities:

• Receiving inquiries through application or calls directly from patients
• Adding patients to the various services
• Establishing patients in the SF system, accompanying them until entering the service, or until obtaining approvals for the various products
• Making reminders for patients
• Opening side effect reports and quality complaints
• Coordinating Delivery of kits to patients for relevant products
• Connecting between patients and Medison nurses team
• Receiving, inputting, and processing orders via automatic interfaces
• Handling, scanning, charging, and packing slip, according to the type of customer.
• Processing returns and financial credits.
  
  

• 1-3 years of Customer Service work experience
• Excellent Communication Skills - able to speak clearly, concisely, and accurately to ensure effective department operations.
• Computer Skills- proficient in MS Office (Excel, PowerPoint, Word, and Outlook)
• Ability to work under pressure, prioritization, and task management
• Highly service-orientated.
• Ability to work in a team.
• Takes initiative, creative problem solver, and takes personal responsibility.
• Good interpersonal and communication skills.