Head of Technical Account Management

About Us

At Novee, we’re building the world’s first AI-powered continuous offensive security platform- proactively identifying, validating, and prioritizing critical vulnerabilities before attackers can exploit them.

Our team of top-tier security researchers, ethical hackers, and AI engineers is redefining how enterprises defend themselves- using intelligence, automation, and predictive insights to stay one step ahead of threats.

Driven by curiosity and powered by innovation, we’re creating the future of autonomous cybersecurity.

About The Role

We’re hiring Novee’s first Head of Technical Account Management- a highly technical, customer-facing leader who will build and own our post-sales technical function from the ground up.

This is a hands-on leadership role. You will initially operate as the first TAM, directly managing strategic customer relationships, onboarding, integrations, and escalations- while simultaneously defining the structure, processes, playbooks, and hiring roadmap for the TAM team as we scale.

You will act as the technical executive owner of post-sales relationships, partnering closely with Product, Engineering, Research, Sales, and Customer Success to ensure customers deploy, adopt, and expand successfully.

This role sits at the intersection of Customer Success, Technical Support, Security Research, and Product- and is critical to building long-term enterprise trust.

Responsibilities

Customer Ownership & Delivery

• Serve as the senior technical point of contact for strategic customers
• Lead complex onboarding, integrations, and deployments
• Deeply understand customer architectures, security workflows, and environments
• Support customers in operationalizing Novee’s security findings
  
  

• Troubleshoot complex technical issues and lead escalations across Engineering and Research
• Translate customer feedback into actionable product insights
• Proactively monitor technical health, usage, and risk signals
  
  

• Define the TAM strategy, KPIs, and customer engagement model
• Build onboarding frameworks, playbooks, documentation, and best practices
• Establish processes for technical health scoring, escalation management, and expansion support
• Hire and scale the TAM team over time
  
  

• Partner with Sales on renewals and expansions
• Collaborate with Product on roadmap alignment
• Work closely with Customer Success on account strategy
  
  

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, or similar technical customer-facing roles
• Experience working with enterprise SaaS products- ideally in cybersecurity
• Strong understanding of APIs, integrations, cloud environments, and system architectures
• Proven experience supporting complex enterprise deployments
• Experience building processes or teams from scratch- strong advantage
• Leadership mindset with willingness to remain hands-on
• Strong communication skills with technical and executive stakeholders
• Comfortable operating in a fast-paced, early-stage startup
  
  

• Background in cybersecurity, AppSec, offensive security, or SOC environments
• Experience supporting security engineering teams
• Experience defining customer health metrics and post-sales technical KPIs
• Previous experience as the first TAM or building a TAM function
  
  

• The opportunity to build and lead the Technical Account Management function at Novee
• Direct impact on customer success and product direction
• Close collaboration with founders, engineers, and security researchers
• A high-ownership, high-impact environment
• Competitive compensation and meaningful growth opportunities