Cloud Support Engineer

About WideOps:

WideOps is a top-tier cloud solutions provider specializing in Cloud Solutions, serving clients across technology, healthcare, finance, and gaming. As a Google Cloud Partner of the Year in 2023, we are recognized for our expertise in cloud migration, DevOps, Kubernetes, security, and performance optimization. Our dedicated team and 24/7 Network Operations Center (NOC) ensure continuous support and high performance for our clients’ cloud environments.

Position Summary:

The Cloud Support Engineer will oversee, troubleshoot, and optimize cloud infrastructure for WideOps’ clients. This position requires deep knowledge of cloud operations, security, and performance optimization, along with a commitment to delivering outstanding support. The engineer will work directly with clients to ensure operational reliability, respond to incidents, and support secure migrations and optimizations.

Responsibilities :

• Support & Troubleshooting :
• Provide 24/7 monitoring of cloud infrastructure using WideOps’ NOC, proactively identifying and resolving issues to maintain high availability and system reliability.
• Client Collaboration:
• Act as the main point of contact for cloud-related inquiries, providing real-time troubleshooting support and practical guidance.
• Security & Compliance :
• Implement and monitor security protocols, including firewalls, access controls, and encryption, to protect client environments from vulnerabilities.
• Conduct security assessments, manage access controls, and ensure that client environments meet industry standards and compliance requirements.
• Documentation & Reporting :
• Maintain comprehensive documentation of troubleshooting steps, configurations, and best practices.

Qualifications :

• Soft Skills :
• Excellent communication skills for client interactions and teamwork.
• Proactive approach to problem-solving, with the ability to prioritize issues effectively and manage multiple client environments.

Advantages :

• Cloud Technologies:
• Familiarity with cloud technologies helps in managing scalable and cost-effective cloud resources efficiently.
• Networking:
• Understanding networking improves the design and management of secure cloud networks.

Location: Haifa, Israel (MATAM Advanced Technology Center)