Director of IT

About Port

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.

We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.

By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.

As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.

About your day-to-day:

We're looking for a Director of IT to lead our global IT operations and be a key partner in building Port OS - Port's Operating System. This role owns IT operations across all Port offices (Tel Aviv, US, and remote) while driving IT strategy and standards company-wide.

As Port scales rapidly, we need a leader who can deliver exceptional IT support, seamless onboarding experiences, and reliable technology infrastructure across our global team. You'll lead the IT organization, manage a distributed team, and partner with the CTO to build scalable IT systems that ensure every Port employee—regardless of location—has the technology foundation they need to succeed.

This is a hands-on leadership role for someone who can balance operational excellence with strategic thinking. You'll manage immediate IT needs while building the processes, policies, and tooling that let us scale smoothly. Based in our Tel Aviv headquarters, you'll work closely with engineering, product, and business teams while leading IT operations globally.

As part of your responsibilities you will:

• Lead global IT operations across all Port offices (Tel Aviv, US, UK) including helpdesk, onboarding/offboarding, hardware, and infrastructure
• Manage the IT team ensuring consistent service delivery across timezones
• Oversee employee technology lifecycle and ensure smooth onboarding/offboarding globally
• Manage office IT infrastructure including networking, conference rooms, and physical security across all locations
• Establish IT service commitments (SLAs) and track performance metrics
• Build strong stakeholder relationships and proactively address technology needs
• Use data to prioritize automation and plan team capacity
• Champion "opinionated IT"—helping employees understand the best way to work, not just fixing problems
• Create training materials, how-to guides, and best practices for productivity tools
• Build self-service resources to reduce reactive support burden
• Document IT processes and be the example of "how we help others at Port"
• Design and implement IT automation for onboarding, access provisioning, and monitoring
• Build processes that scale as Port grows

Vendor & Compliance

• Manage vendor relationships for IT services globally (including regional vendors)
• Oversee IT asset lifecycle and maintain accurate inventory across all locations
• Ensure all IT operations meet SOC2, ISO 27001, and FedRAMP compliance requirements globally
• Partner with the Security team on device security and access controls worldwide

You'll report to the CTO and manage the global IT team. Based in Tel Aviv, you'll partner closely with Security, HR, Facilities, and Finance teams across all Port locations.

Requirements:

• 7-10 years of IT operations experience, with 3-4 years in leadership role managing distributed teams
• Hands-on expertise with Google Workspace, Slack, Jira, Notion, macOS, Linux
• Experience managing IT for high-growth startups (100-400 employees) with multiple offices or remote teams
• Strong troubleshooting and problem-solving skills
• Experience with endpoint management tools (Jamf, JumpCloud, etc.)
• Understanding of IT security and compliance (SOC2, ISO 27001, FedRAMP)
• Service mindset: empathy, responsiveness, collaboration over control
• Excellent Hebrew and English communication skills
• Based in Tel Aviv, Israel (headquarters-based role)
• Comfortable balancing hands-on work with strategic thinking
• Experience managing remote/distributed teams across time zones

Nice to have (Advantages):

• FedRAMP or government compliance framework experience
• Automation tools (n8n, Zapier, Python/Bash scripting)
• ITSM platforms (Jira Service Management, Zendesk)
• Identity and access management (Okta, JumpCloud)
• High-tech or SaaS company background
• ITIL, CompTIA, or similar certifications