Senior Technical Writer

Company Description

About CyberArk:

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s AI-powered Identity Security Platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. With Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. Learn more at cyberark.com.

Job Description

Join our team of documentation experts at CyberArk!

Our team is made up of highly experienced technical writers, each bringing a unique set of skills to create top-notch documentation.

As part of our team, you will:

• Own the end-to-end documentation processes, including installation, configuration, admin help, and APIs.
• Take an important part in the overhaul and modernization of the documentation set to support:
• Unification across product areas
• Improved content reuse, modularization, and content architecture
• Consistent and user-focused terminology
• Collaborate with Product, UX, R&D, and Support to ensure content reflects current product behavior and strategic direction.
• Contribute to microcopy and embedded help to improve in-product guidance.
• Identify and implement best practices for content strategy, SEO, and information architecture.
• Analyze documentation effectiveness through feedback, analytics, and support cases.
• Contribute to the documentation team’s internal leadership through knowledge sharing and mentoring.
  
  

• 5+ years of experience documenting highly technical enterprise software
• Proven ability to plan, lead, and execute strategic documentation initiatives
• Strong understanding of content reuse, conditional logic, and modular design (MadCap Flare expertise is a strong advantage)
• Must have hands-on experience designing, building, and using AI-powered agents or workflows to support technical documentation (e.g., documentation assistants, content-generation pipelines).
• Experience working in an Agile development environment with cross-functional teams
• Experience with version control (GitHub/GitLab), CI/CD concepts, and developer workflows
• Ability to simplify complex technical information for multiple audiences
• Strong interpersonal skills, with the ability to drive collaboration and alignment across teams
  
  

• Experience documenting PAM, IAM, or cybersecurity solutions
• Familiarity with DITA, topic-based authoring, or headless CMS approaches
• Prior experience leading content audits and migration plans