Senior Business Operations Manager

Position

Senior Business Operations Manager

Job Description

Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.

• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results Job Complexity
• Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
• Is accountable for the performance and results of a team within own discipline or function
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
• Provides technical guidance to employees, colleagues and/or customers
• Accountable for the budget, performance and results of a medium-sized team or multiple small teams
• Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions
• Addresses issues with impact beyond own team based on knowledge of related disciplines Experience / Education Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.