Director of Customer Success

We’re Clover Security.

We’re building the future of product security.

Our mission is to enable both humans and AI to build secure-by-design software, at scale, without slowing innovation.

We’re backed by $36M from Team8, Notable Capital, and SVCI, and trusted by multiple Fortune 500 companies.

But funding and logos don’t define us. People do.

Our About us page offers a real look at our culture, our values, and the people behind the product.

This is where you come in.

We’re hiring a Director of Customer Success (Cybersecurity) to build and lead the CS function end-to-end, owning renewals and expansion while building the team and CS infrastructure from scratch.

This is a hands-on, player-coach role for someone who enjoys being close to customers, leading key meetings, building clear artifacts, and hiring and leading a team of deeply technical cybersecurity field experts.

What You’ll Do

• Own commercial renewals and expansion end-to-end, from strategy to close
• Build Customer Success from scratch - core processes, operating model, and playbooks
• Hire, lead, and scale a highly technical, customer-facing cybersecurity specialists team
• Lead deep customer engagement, including executive reviews and critical escalations
• Drive clear, measurable security and business outcomes in close partnership with Sales, Product, and Engineering
  
  

• 2+ years of experience in a similar management role
• Proven ownership of renewals and expansion with clear, measurable impact
• Strong cybersecurity background with deep technical and enterprise experience
• Ability to engage both technical and executive stakeholders with confidence
• Experience building Customer Success from scratch in a high-growth environment
• Hands-on, player-coach mindset - customer-first and execution-driven
• Proven team builder - hiring, coaching, and scaling high-bar teams