Senior Customer Success Manager

About Us:

At Quicklizard, our mission is to enable retailers to achieve pricing excellence on a global scale. We are redefining the landscape of retail pricing with an innovative end-to-end solution that encompasses the entire product lifecycle, catering to the full product catalog across all channels worldwide. Our platform is a game-changer, designed to adapt fluidly as the needs of our customers evolve. With Quicklizard, retailers are not just adjusting prices but are crafting dynamic pricing strategies unique to their business. We are the catalyst for a pricing revolution, empowering retailers to capture new business opportunities and maximize profits with unparalleled precision and insight. Join us and be a part of this exciting journey towards pricing perfection.

About the Role:

As a Senior Customer Success Manager at Quicklizard, you will be a critical driver of our customers' success, ensuring they achieve maximum value from our platform. You will engage proactively with global B2B clients, deliver impactful business reviews, and be prepared to support urgent needs as they arise. This role demands strategic thinking, exceptional relationship management, and a deep understanding of SaaS environments.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with global B2B clients, serving as their trusted advisor and primary point of contact for all post-sales activities.
• Understand and align with client goals and objectives, advising on the optimal use of Quicklizard’s platform to achieve pricing excellence.
• Deliver high-quality Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and Steering Committee presentations that provide value and strategic insights.
• Proactively monitor and analyze customer usage and performance data to identify and act on opportunities for optimization and growth.
• Collaborate cross-functionally with sales, product management, and technical teams to address customer needs and drive seamless customer experiences.
• Advocate for the customer internally, using feedback to influence product development and continuous improvement.
• Promote and drive adoption of Quicklizard’s platform, ensuring customers realize its full potential.
• Be available to work overtime and handle urgent requests on weekends, ensuring responsiveness to critical customer needs.
• Identify and develop opportunities for upselling and expansion within existing accounts.

Requirement:

• 4+ years of experience in a customer success or account management role, with a strong focus on SaaS solutions.
• Proven experience working with global B2B clients, understanding their complexities and expectations.
• Strong communication and presentation skills, with the ability to deliver QBRs, EBRs, and Steering Committee meetings effectively.
• Willingness to work flexible hours, including occasional weekends, to handle urgent customer matters.
• Fluent in English, with excellent interpersonal and relationship management skills.
• Analytical mindset with the ability to interpret data and drive insights that lead to actionable outcomes.
• Bachelor’s degree in business administration, industrial engineering, economics, or a related field.
• Proactive, organized, and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
• A passion for customer success and a commitment to delivering exceptional service.