Junior Account Manager - Retail

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we’re expanding far beyond food and restaurants, and our Shopping team is leading this growth. From fashion and home to kids and toys, we work closely with retail partners to help them succeed on our platform and reach new customers every day.

As a Retail Development Associate, you’ll play a hands-on role in onboarding and supporting our SMB retail partners, while also working with venues that are part of larger enterprise groups. You’ll be a key point of contact for partners in their early journey on Wolt, helping them set up, learn the platform, and improve their day-to-day performance.

What you’ll be doing

In this role, you’ll support retail partners throughout their lifecycle on Wolt, with a strong focus on onboarding, education, and operational support.

Day-to-day in this role you’ll:

• Support the onboarding of new SMB retail partners onto the Wolt platform
• Build, maintain, and update digital product catalogs to ensure accurate and appealing partner storefronts
• Train partners on how to use the Wolt app and tools effectively
• Act as a first point of contact for day-to-day partner questions and challenges, coordinating with internal teams when needed
• Monitor key performance indicators and support partners in improving their results
• Collaborate closely with Operations, Marketing, and Sales teams to ensure partner success and smooth execution
  
  

Our humble expectations

• 1+ years of experience in account management, customer support, retail operations, or similar roles
• Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or a related field
• Strong interest in retail, ecommerce, and digital platforms
• Excellent organizational and communication skills, with a service-oriented mindset
• Ability to multitask, learn new systems quickly, and work in a fast-paced environment
• Fluency in Hebrew and English
  
  

What we offer

• A unique opportunity to grow your career in one of Europe’s fastest-growing tech companies
• Hands-on learning and professional development in a supportive, collaborative team
• Exposure to SMB partner management and retail operations across diverse shopping categories
• The chance to make a real impact on how small and medium-sized businesses succeed on Wolt
• Competitive benefits and clear growth opportunities within Wolt
  
  

Next steps

If this role sounds like a good match for you, apply by submitting your application through our careers site.

We review applications on a rolling basis, and the process typically includes an initial conversation with Talent Acquisition, followed by interviews with the hiring manager and relevant stakeholders.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.