Payments Operations Specialist – No-Touch Billing

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,500 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Similarweb is seeking a Payments Operations Specialist to support and optimize our no-touch/self-serve billing stream. In this role, you will ensure smooth customer sign-up, checkout, payment processing, and fraud prevention, while also contributing to cross-company initiatives that shape our billing infrastructure and operational scale.

You’ll work closely with Product, R&D, IS, Finance, and RevOps to support daily operations, troubleshoot issues, improve processes, and drive projects that enhance efficiency and accuracy across our Quote-to-Cash ecosystem.

What You’ll Do

• Manage and optimize automated billing processes for self-serve sign-up, checkout, subscription activation, and payment processing.
• Monitor and support fraud detection workflows to protect revenue and customer experience, handle chargebacks and disputes.
• Troubleshoot billing system issues and perform hands-on configurations and QA across platforms (e.g., Zuora, NetSuite, Salesforce).
• Identify process improvement opportunities and lead small-to-medium operational projects.
• Support cross-company initiatives, including M&A integrations, infrastructure upgrades, and new product/billing flows.
  
  

What You Bring

• 2+ years of experience in Payments or business operations (SaaS experience a plus).
• Strong analytical skills, attention to detail, and a problem-solving mindset.
• Experience with ERP/billing systems (NetSuite, Salesforce, Zuora preferred).
• Experience with different payment processing systems, including setting up and maintaining fraud prevention mechanisms, improving success rates etc.
• Experience with managing multiple gateways serving different company subsidiaries, currencies and taxation.
• Curiosity, self-drive, and a continuous improvement mentality.
• Strong communication skills and ability to work collaboratively in a global environment.
  
  

Similarweb is a global company that strives to create a workplace reflective of the communities we serve, where individuals are empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

About Similarweb

Similarweb is the most trusted platform for understanding online behavior. Millions of people rely on Similarweb insights daily as the ground truth for their knowledge of the digital world. We empower anyone — from the curious individual to the enterprise business leader — to make smarter decisions by understanding why things happen across the digital ecosystem. Learn more at WWW.SIMILARWEB.COM.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here, as applicable: https://www.similarweb.com/corp/legal/applicant-privacy-policies/

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.