Head of Professional Services

We are looking for a strategic leader to transform our established coaching methodology into a scalable, high-impact success engine. As the Head of Professional Services, you will report directly to the CEO and own the bridge between powerful fundraising technology and expert human guidance.

This is a senior leadership role designed for a systems-thinker who excels at consultative problem-solving and people management. Your mission is to ensure nonprofit organizations don't just win individual campaigns, but build durable fundraising capabilities for the future.

Core Responsibilities

Consultative Excellence

• Elevate the standard of coaching by moving beyond scripts to deep, real-time problem solving.
• Diagnose client challenges and navigate high-resistance moments with professional maturity.
• Balance immediate performance wins with long-term organizational capacity building.
  
  

• Design modular coaching engagements with clear milestones, goals, and accountability structures.
• Lead high-energy project execution to maintain momentum, especially during complex or emotionally charged campaigns.
• Guide clients through ambassador strategies and peer-to-peer fundraising trade-offs.
  
  

• Directly manage and develop a high-performing team of coaches and consultants.
• Establish clear standards and methodologies to maintain quality as the team grows.
• Foster a culture of ownership, continuous learning, and pride in craft.
  
  

• Build the "operating system" for coaching, using data and feedback loops to measure effectiveness.
• Create client-facing tools, worksheets, and frameworks that drive actionable results.
• Translate qualitative insights into structured improvements for the broader organization.
  
  

• Experience: Significant background in consulting, professional services, or nonprofit operations with a heavy focus on coaching and delivery.
• Leadership: Proven experience as a direct people manager (not just matrix leadership).
• Subject Matter Expertise: Fluency in the nonprofit ecosystem, fundraising models, and the cultural nuances of the global Jewish geography.
• Technical Proficiency: Comfortable with modern tooling, including HubSpot (or similar CRMs) and advanced Excel/Google Sheets.
• Mindset: You are a proactive learner who believes in systems as a force multiplier and thrives in a hands-on, high-ownership environment.