Technical CSM-Senior API Voice Agent

Deepdub is building the voice layer of AI and disrupting traditional voice-based markets with our proprietary eTTS™ GenAI voice model. Leading in dubbing and expanding into the AI-based next generation of voice experiences - voice agents, enterprise APIs, and real-time multilingual broadcasting. Deepdub is a market leader in generative AI voice solutions. Our SaaS platform and API deliver high-quality voices across more than 130 languages and are validated by Fortune 500 enterprises. By joining Deepdub, you'll be part of a dynamic team driving a revolution in voice-based markets and helping stories resonate worldwide with authenticity and emotional depth.

Read more about Deepdub:

https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=170539

https://www.prnewswire.com/news-releases/deepdub-announces-availability-of-voice-api-for-ai-agents-in-the-new-aws-marketplace-ai-agents-and-tools-storefront-302506794.html

About the role:

We’re looking for a Technical CSM- Senior API Voice Agent to own customer engagement and delivery for our voice agent product. You'll work directly with global customers, lead deployments, and partner closely with R&D to triage issues, prioritize requests, and turn customer feedback into product outcomes.

You’ll thrive here if you enjoy being the liaison between customer and product reality, responsible for setting and maintaining expectations while facilitating continuous communication between the Product team and customers.

Responsibilities:

• Own end-to-end customer engagement, including: onboarding, adoption, success criteria, and expansion opportunities.
• Lead customer deployments (integration, rollout planning, implementation coordination, go-live readiness).
• Work closely with Product & Engineering:
• open/track tickets, provide clear steps to reproduce, and drive prioritization
• clearly articulate customer challenges and pain-points into structured product requirements and actionable items
• Present new features to customers, collect feedback, and convert it into internal action plans.
• Manage global customer relationships across time zones and cultures, building trust and setting realistic expectations.
  
  

• 6+ years of experience in Customer Success / Solutions / Technical Account Management / Implementation (or similar).
• Strong technical background, including hands-on coding experience
• Proven experience working with customers directly, handling escalations, and owning outcomes
• Excellent communication skills: can explain technical topics clearly and maintain customer expectations
  
  

• Experience in startups or fast-moving product environments
• Experience with AI/voice products, conversational AI, or production ML systems
• Experience collaborating with engineering, product, and support teams