Technical Support Specialist

About the opportunity:
We are looking for a Technical Support Specialist to assist our customers and employees with
technical issues when facing our products and services.
Your responsibilities will include resolving queries, recommending solutions and guiding product
users through features and functionalities.
Ultimately, You will help establish our reputation as a company that offers excellent customer
support.
What you’ll be doing:
● Provide independent, professional, high-quality responses to our customers and
employees through support ticketing systems and other pipelines.
● Identifying points of interest, assisting customers with how to use specific features.
● Analyzing and reporting recurring issues.
● Enriched the company internal knowledge base with information, walk through and
“How-to” written guides for customers and developers both.
● Gather feedback from the company customer success teams and share with the
development and product team to deliver better quality products and services.

Requirements

● Service-oriented personality with a can-do attitude.
● 1-2 years of experience in a Technical configurations environment (Personal projects or
PC knowledge is acceptable).
● Collaborative and responsible among co-workers, a real team player.
● Previous Technical support experience, preferred from SAAS companies.
● Basic SQL knowledge (Join, Group by, Update).
● Basic knowledge with Ai tools, mostly for service & efficiency purposes.
● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in
English.
● Capable of handling multiple items simultaneously & understanding the importance of
prioritization.
● Tech savvy, Strong problem solving / troubleshooting skills, remain calm under pressure.
● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven't
met before.

Nice to have:
● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other
ChatOps solutions.
● RestAPI knowledge and experience (Postman or any other tool).
● N8N/Zappier knowledge.
● Academic degree in any type of field / student in the last year.