Director of Technical Account Management—EMEA

We’re looking for a commercially minded revenue leader with strong customer instincts, sharp business judgment, and a history of scaling post-sales organizations in high-velocity SaaS environments. As Director of Technical Account Management, EMEA, you will own core revenue outcomes: renewals, expansions, retention, and account growth, while shaping our commercial strategy with enterprise and strategic accounts. You’ll lead a team that blends technical credibility with business partnership to unlock measurable customer value and long-term revenue impact.

Responsibilities:

• Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
• Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
• Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
• Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals.
• Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account growth execution.
• Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.

Requirements:

• 5+ years in technical customer-facing roles with direct commercial or quota-adjacent responsibility (TAM, SE, CSM, AM, PS, etc.).
• 3–5 years in post-sales or revenue leadership roles at high-growth SaaS companies, successfully leading teams through change.
• 3–5 years selling to highly technical buyers (DevOps, developers, IT) with strong technical and commercial fluency.
• Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics.
• Proven record of delivering renewal, retention, and upsell targets.
• Demonstrated success in pricing strategy, commercial negotiation, and value-based selling.
• Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, DevOps a plus).
• Excellent communication, negotiation, executive-level influence, and customer credibility.
• Ability to work on-site in our TLV office 3 days per week.