Technical Operations Specialist

Accelerate Your Career in Cybersecurity!

As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About The Role

Pentera is looking for a detail-oriented, process-driven Operations Analyst to help run day-to-day operations across several Pentera products. In this role, you’ll own operational workflows that directly impact customer experience—ensuring accounts are configured correctly, requests are handled quickly and accurately, and internal teams have the operational support they need to scale.

You’ll work closely with Customer Success, Technical Advisors, Support, Sales/Pre-Sales, and R&D to keep operations smooth, identify friction points, and improve processes as we grow in a fast-paced startup environment.

Roles & Responsibilities:

• Lead technical onboarding and account setup for new customers, ensuring a seamless transition into our SaaS platform.
• Execute complex system configurations for enterprise accounts with a high standard of accuracy and attention to detail.
• Review and resolve customer requests, ensuring maximum data integrity and platform accuracy.
• Manage account governance, including permissions, ownership settings, and operational tracking systems.
• Monitor operational queues to ensure timely handling of requests and meet service-level goals (SLAs).
• Collaborate as an operational interface with CS, R&D, and Sales to drive effective issue resolution.
• Identify recurring patterns in tasks to recommend process improvements and platform enhancements.
• Adapt quickly to evolving priorities in a fast-paced, hyper-growth environment.
  
  

• Up to 1 year of experience in a process-driven operations, maintenance, administrative, or support role - ideally in a technology/SaaS environment.
• High accuracy and strong attention to detail, especially with repetitive or rule-based tasks.
• Fluent English (written and verbal).
• Familiarity with internal systems such as admin consoles, ticketing tools, CRM, or account configuration platforms (advantage).
• Proven ability to follow checklists and standardized procedures reliably and at scale.
• Basic understanding of networking or cybersecurity concepts (advantage).
• A collaborative team player who is also self-sufficient, proactive, and friendly.