Customer Support Engineer

The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month and millions of annual revenue.

As the leading social proof solution for Shopify stores, our main focus now is expanding our platform to additional products and markets. Each new challenge requires different skill sets, and we’re forming a core team of creative innovators to lead us there.

This is a unique opportunity to be part of an organization that has the resources and scale of an established company and the energy, speed and team-size of an early-stage startup.

What’s the opportunity:

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, you’ll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

• The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
  
  

• Be in charge of our customer happiness and deliver amazing service.
• Become a product expert who knows the ins and outs of what Loox has to offer by helping our customers maximize the value they receive from us.
• Proactively identify opportunities and optimization points to help our customers grow.
• Represent the customer voice internally in Product, Marketing, and Business Development discussions.
  
  

• At least 1 year of experience in customer service-facing roles.
• High-level English and spoken Hebrew (native or bilingual proficiency) - Must.
• Ability to communicate effectively with customers and teammates - Must.
• Knowledge of web technologies such as HTML & CSS - advantage.
• Strong troubleshooting capabilities.
• Ability to work in an agile, fast-paced, and dynamic environment.