Director of Customer Success

We’re Clover Security.

We’re building the future of product security. Our mission is to enable both humans and AI to build secure-by-design software, at scale, without slowing innovation.

We’re backed by $36M from Team8, Notable Capital, and SVCI, and trusted by multiple Fortune 500 companies.

But funding and logos don’t define us. People do.

Our About us page offers a real look at our culture, our values, and the people behind the product.

This is where you come in.

We’re hiring a Director of Customer Success to build and lead the CS function end to end. This role owns renewals and expansion while building the Customer Success team and infrastructure from scratch.

This is a hands-on, player-coach role for someone who enjoys being close to customers, leading key meetings, building clear artifacts, and hiring and leading a team of deeply technical cybersecurity field experts.

What you’ll do

• Own commercial renewals and expansion end to end, from strategy through close
• Build the Customer Success function from scratch, including core processes, operating model, and playbooks
• Hire, lead, and scale a highly technical, customer-facing team of cybersecurity specialists
• Lead deep customer engagement, including executive business reviews and critical escalations
• Drive clear, measurable security and business outcomes in close partnership with Sales, Product, and Engineering

What we’re looking for

• 2+ years of experience in a similar Customer Success leadership or management role
• Proven ownership of renewals and expansion with clear, measurable impact
• Strong cybersecurity background with deep technical and enterprise experience
• Ability to engage confidently with both technical and executive stakeholders
• Experience building Customer Success from scratch in a high-growth environment
• Hands-on, player-coach mindset with a strong customer-first orientation
• Proven team builder with experience hiring, coaching, and scaling high-bar teams

If this role excites you – even if you don’t check every box – we’d love to hear from you.