Implementation Manager

Cust2Mate is a leading global provider of smart-cart platform that unlocks the full potential of in-store shopping, through digitalization and personalization.

Our user-friendly and award-winning Smart Carts are trusted by leading grocery chains.

They deliver superior shopping experiences, streamline store operations, and connect the online world with the physical store.

We are looking for talented and motivated individuals to join us and be a part of this fascinating journey.

As the Implementation Manager, you will be responsible for the strategic planning, orchestration, and successful execution of Cust2Mate’s smart cart rollouts worldwide. You will lead and mentor a team of Implementation Specialists, ensuring that every project from a local pilot to a global multi-store rollout - is delivered with technical excellence, predictable timelines and operational efficiency.

Responsibilities:

• Strategic Rollout Management: Design, own and continuously improve the global deployment "Playbook," establishing standardized methodologies from site survey to successful go-live.
• Team Leadership: Lead, scale, and mentor a team of Implementation Specialists, defining clear KPIs and ensuring technical readinessand enabling the team to handle complex field and integration challenges.
• Cross-Functional Orchestration: Act as the central coordination pointbetween R&D, Product, Sales, and Customer Operations to align technical delivery with client requirements and prioritize field feedback.
• Stakeholder & Partner Management: Serve as the senior escalation point for retail partners and vendors, leading steering committees and managing third-party deployment partners for large-scale.
• Technical Governance: Oversee the integration of IoT devices with diverse Retail POS systems, ensuring compliance with security and performance standards.
• Process & KPI Optimization: Drive deployment efficiency and reduce "Time-to-Value" by defining and tracking deployment KPIs (e.g., on-time delivery, first-time-right installations, rework rate), and implementing automation, refined training, and advanced troubleshooting tools.
• Resource & Logistics management : Own deployment planning, budgets, equipment logistics, and resource allocation to ensure projects are delivered on time , within scope and within budget.
• Deployment Handover & Stabilization: Ensure structured handover from Deployment to Support / Customer Operations, including documentation, knowledge transfer, and defined hyper care periods post go-live.
• Risk & Readiness Management: Proactively identify deployment risks, site readiness gaps, and operational constraints, and implement mitigation plans ahead of rollout execution.

Requirements:

• Experience: 10+ years of experience in Deployment Management, Technical Project Management, or Professional Services within a global Tech company.
• Industry Context: Proven experience in Retail-Tech, IoT, or Hardware/Software integrated solutions. Deep understanding of POS systems and store operations is a major advantage.
• Leadership: At least 5 years of experience managing technical teams, such as Field Engineers or Implementation Specialists.
• Technical Proficiency: Strong grasp of Networking (LAN/WLAN), IoT architecture, API integrations, and Cloud-to-Edge environments.
• Methodology: PMP or Agile certification is preferred. Experience managing complex, multi-site rollout timelines.
• Communication: Exceptional English (verbal and written). Ability to present complex technical roadmaps and deploy status to C-level executives and senior stakeholders.
• Execution Mindset: A "hands-on" leader who is comfortable diving into technical details while maintaining a high-level strategic view of global deployments..
• Ability and willingness to travel to client locations as required.