Technical Account Manager

CommBox is a CX AI platform that enables enterprises to deliver intelligent, automated, and personalized customer experiences across all digital channels. Powered by advanced AI, large language models, and real-time decisioning, CommBox transforms customer interactions into proactive, context-aware journeys—boosting efficiency, empowering agents, and driving measurable business outcomes at enterprise scale.

We are looking for a hands-on, customer-facing Technical Manager to support CommBox partners locally and globally. In this role, you will drive partners onboarding, integrations and technical projects, ensuring smooth implementations and successful customer outcomes.

Key Responsibilities

• Lead technical onboarding for partner-led customers
• Deliver workshops, training, and create technical documentation for partners
• Provide technical support for CommBox solutions (including APIs, Connectors, and 3rd party)
• Troubleshoot complex issues and collaborate with Product, R&D, and Support teams
• Manage connector and integration projects from start to finish
• Coordinate work across multiple timezones, culture are regions
• Ensure clear, proactive communication with stakeholders at all levels
• Ensure implementation meet quality standards
• Contribute to the continuous improvement of implementation processes, tools and best practices

Required Qualifications and experienc

• 7 +years of experience in project management and technical implementationStrong technical background (SaaS, integrations, APIs
• Customer-facing experience – able to communicate clearly with partners and clients
• Fluent in English; additional languages are a plus
• Independent, proactive, and able to lead technical discussions and training

Personal Attribut

• Strong ownership skills
• Excellent communication, leadership, and stakeholder management skills.
• Excellent problem solving mindset.
• Customer centric, proactive and delivery oriented