Senior Director of Product Management (RMM & Professional Services Automation)

As the Senior Director of Product Management for RMM & PSA, you will lead the strategic vision, roadmap, and execution of Acronis’ Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) product portfolio, redefining how MSPs and IT teams manage, automate, and scale their operations in an era of distributed work and AI-driven IT management. This role is pivotal in driving innovation, efficiency, and market leadership for our MSP-focused platform, reimagining how MSP tools operate in the era of agentic AI.

You will manage a team of Product Managers overseeing RMM and PSA products, collaborating with Engineering, Sales, and Marketing to build best-in-class solutions that transform IT service delivery.

This is more than a product leadership role - it’s an opportunity to shape the future of IT operations and business automation, making Acronis the undisputed leader in intelligent, automated, and secure cyber operations.

What You'll Do

• Product Strategy & Vision: Define the long-term strategy for RMM & PSA, aligning with Acronis’ mission to unify IT management, security, and automation.
• Roadmap Ownership: Lead the product roadmap, prioritize AI-driven features (predictive maintenance, automated remediation), and scalability enhancements based on MSP needs.
• Team Leadership: Manage and mentor a dedicated team of product managers, fostering innovation and execution excellence.
• Cross-Functional Collaboration: Work closely with Engineering, UX, Sales, Marketing, and Support to deliver high-impact products.
• Market & Competitive Analysis: Monitor trends in IT automation, MSP Ops, and competing platforms to maintain competitive differentiation.
• Customer & Stakeholder Engagement: Engage with customers, partners, and internal stakeholders to gather insights and validate product direction.
• Go-to-Market (GTM) Strategy: Partner with Marketing and Sales to drive product launches, messaging, and adoption.
• Metrics & Performance Tracking: Define KPIs, track product performance, and iterate based on data-driven insights.
  
  

Who We're Looking For

• 10+ years of product management experience, with at least 5 years in RMM, PSA, IT automation, and/or MSP-focused SaaS platforms.
• 5+ years of leadership experience, managing product managers or cross-functional teams.
• Strong technical understanding of RMM, endpoint management, and PSA solutions.
• Proven ability to define product strategy, prioritize roadmaps, and drive execution.
• Knowledge of MSP business models and the automation of their processes in service delivery. Additional knowledge of providers and B2B IT services is highly desirable.
• Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, and virtual teaming.
• Excellent communication, stakeholder management, and leadership skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field; an MBA or advanced degree is a plus.
  
  

Who We Are

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

OUR INTERVIEW PRACTICES

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance.

Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.