Onboarding Manager – Enterprise Private Credit

About Hypercore

Hypercore is building the operating system for the $3T+ global Private Credit market—one of the fastest-growing and most under-served asset classes in finance.

Backed by leading investors, including Insight Partners and Y Combinator, we empower top private credit funds, BDCs, and alternative asset managers to run their core business operations with confidence and scale. As we grow, Hypercore seeks exceptional talent to help shape our company culture and drive our ambitious vision forward.

Onboarding is where that trust is either built correctly or broken forever.

This role is not customer support, not project coordination, and not lightweight onboarding.

It is a high-ownership, high-pressure role at the center of customer relationships.

The Role

We’re hiring an Onboarding Manager to lead enterprise customer implementations from contract signature to steady-state production.

You will manage onboarding projects that often span several months, involve multiple stakeholders, evolving requirements, incomplete data, and high expectations.

You’ll need to:

• Earn customer trust over time
• Navigate ambiguity without over-promising
• Understand loan data deeply enough to spot issues early
• Communicate clearly and confidently under pressure

This role is demanding. It requires patience, numerical confidence, and emotional resilience.

What You'll Be Responsible For

Customer Onboarding & Delivery

• Own end-to-end onboarding for enterprise private credit customers
• Lead onboarding projects lasting weeks to months
• Build onboarding plans, timelines, and milestones — and reset expectations when needed
• Act as the primary point of accountability for the customer during onboarding

Customer Trust & Communication

• Manage senior stakeholders at funds, administrators, and internal teams
• Communicate delays, scope changes, and risks clearly and early
• Build credibility through honesty, structure, and follow-through
• Handle escalations calmly and professionally

Subject Matter & Data

• Develop a deep understanding of loan administration concepts (interest, fees, amortization, currencies, etc.)
• Work directly with loan-level data and identify gaps, inconsistencies, and risks
• Collaborate closely with Product, Engineering, and Operations to resolve complex onboarding issues

Internal Coordination

• Partner with Sales, Product, and Engineering to align commitments and delivery
• Push back internally when needed to protect customer trust
• Document decisions, assumptions, and scope clearly

Requirements

• 3+ years in enterprise onboarding, implementation, operations, ERP, or similar
• Experience managing multi-month customer implementations
• Strong comfort working with numbers, spreadsheets, and financial concepts
• Excellent written and verbal communication skills
• Proven ability to manage customer expectations over time
• Experience in either private credit, lending, fund administration, or financial operations (ex-Big 4)

If you’re passionate about ensuring client success and bringing innovation to private credit, we would love to hear from you!

Apply using this link: https://jobs.ashbyhq.com/hypercore/9f8d8981-dadc-426d-81c2-e5f817479602