IT Specialist

We are seeking a highly motivated IT Specialist to join our team. This is an excellent opportunity for an individual looking to build a career in a dynamic environment, focusing on IT support, systems administration, and corporate security. You will play a key role in ensuring the stability and efficiency of our internal workstations and office infrastructure, while providing essential technical support to our team.

Responsibilities:

User & Access Management:

• Handle onboarding and offboarding workflows, including user account provisioning across identity systems (e.g., AD, JumpCloud, Google Workspace).
• Provide Tier 1–2 IT support for internal users on Windows, macOS, and Linux systems.
• Manage endpoint configurations, local group policies, and authentication integrations.
• Administer core business tools and access controls, including HubSpot and Jira (users, permissions, workflows, and integrations).

Infrastructure & Networking:

• Assist in the maintenance and monitoring of office and remote networking components: VPNs, VLANs, DNS, DHCP, and firewalls (e.g., FortiGate).
• Troubleshoot connectivity issues, network performance degradation, and outages for both local and remote staff.
• Support the maintenance of physical office hardware, including servers, switches, and conference room technology.

Security Implementation & Monitoring:

• Support the implementation of security controls across company devices, including vulnerability scanning and access management.
• Enforce network access controls (NAC) and segmentation to protect the corporate environment.
• Monitor and respond to endpoint security alerts (e.g., SentinelOne).
• Apply and maintain security controls for patch management, encryption, MFA, and antivirus software.

Asset & License Management:

• Maintain hardware/software inventory and licensing using ITAM tools (e.g., Snipe-IT).
• Track the assignment, condition, and lifecycle of all user devices and IT assets.

Documentation & Procedures:

• Document standard operating procedures (SOPs) for IT operations, security workflows, and troubleshooting.
• Create and maintain technical documentation for office infrastructure and internal IT policies.
• Own basic website administration for company sites (e.g., user access, domains/DNS coordination, uptime checks, and routine updates in WordPress).

Qualifications:

• 3+ years of experience in similar IT positions in start-up/tech companies.
• Proficiency in user/system administration within mixed environments (Windows/macOS/Linux).
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPN, and routing.
• A strong interest in security principles, endpoint protection, and identity management (SSO/MFA).
• Experience with ticketing systems and providing high-quality technical support to colleagues.
• Exposure to scripting languages (e.g., Python, Bash, or PowerShell) for task automation.
• Must have hands-on administration experience with HubSpot, Jira, and WordPress.

Bonus Qualifications:

• Basic understanding of cloud services (e.g., AWS fundamentals) or a Cloud Practitioner-level certification.
• Familiarity with automation/configuration tools (e.g., Ansible) is a plus, but the role is primarily IT operations and SaaS administration.
• Awareness of container concepts (Docker/Kubernetes) and endpoint/security hardening principles is a plus.
• Comfort supporting lightweight integrations/automation between tools (e.g., Jira/HubSpot, SSO) where needed.