Senior Application Support Specialist

Mertens – MalamTeam is hiring a Senior Application Support Specialist

Role Description

We are looking for a Senior Application Support Specialist to join a banking support center, providing end-to-end handling of application issues in core banking environments.

The role includes close interaction with business users, operational teams, and internal stakeholders, with responsibility for incident ownership, problem resolution, and ongoing process support in a regulated, mission-critical environment.

Responsibilities

• End-to-end handling and coordination of application issues until full resolution
• Support public inquiries related to system incidents
• Update DPT tables in production environments
• Support banking and operational processes, including branch network changes
• Work closely with internal clients and cross-functional teams
• Own solutions and perform ongoing follow-up and task monitoring
• Availability for intensive work hours when required

Requirements

• 5+ years of experience working in a banking environment
• Strong knowledge of banking processes – mandatory
• (Advantage for experience in account opening, AML, digital banking, credit, or credit cards)
• Basic proficiency with Microsoft Office
• Experience with Service Management systems (e.g., ServiceNow) – advantage
• Experience with banking support systems and tools (TSO, CD, DPT, DB2 queries, branch systems) – advantage
• Experience with BI and analysis tools (SQL, BO, Kibana, ZLOG) – advantage

An excellent opportunity to join a leading banking organization in a senior, impactful application support role.