IT Operations Technical Lead

Accountabilities

• Infrastructure Management: Ensure scalability, reliability and security across servers, networks and cloud services.
• System Administration: Oversee various IT systems including operating systems.
• Maintaining optimal performance through proactive upgrades and patches.
• Network Management: Optimize network infrastructure, including routers, switches and firewalls,while monitoring network traffic.
• Incident & Problem Management: Lead Tier 3 incident resolution, ensuring timely and effective solutions within SLA guidelines.
• Project Implementation: Plan and execute IT OPS projects, delivering strategic technological solutions.

Requirements

• At least 4 years of hands on experience in IT system administration in large environments (hundreds of servers and thousands of users).
• Knowledge and hands on experience with network and security operations. - Advantage
• Knowledge and experience with Azure cloud services - Advantage
• Experience in monitoring and operational metrics gathering.
• Ability to communicate effectively in English - verbal, written, and visual communication.
• Strong problem solver with the ability to thrive in a fast-paced environment and service oriented.