Trader Success Specialist

The5ers is a fast-growing tech company building smart, data-driven platforms for a global community of traders. Through our leading brands – The5ers and Trade The Pool – we create innovative solutions that help traders grow, improve, and connect.

We’re on a mission to shape the future of trading by combining advanced technologies, user-focused tools, and a unique funding model that empowers talented individuals to reach their potential - all while serving one of the world’s largest and most engaged trading communities.

We’re looking for a service-oriented Trader Success Specialist to provide fast, clear, and thoughtful assistance to our global community of traders.

Working days: Monday- Friday

(Monday–Thursday from our beautiful offices in Raanana, Friday from home)

Working hours: 1:00 PM–10:00 PM

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Responsibilities:

• Respond promptly and professionally to customer inquiries via email
• Resolve issues with clarity, patience, and a solution-oriented mindset
• Assist traders with account-related questions and platform navigation
• Maintain accurate records of customer interactions
• Coordinate with internal teams to ensure seamless resolution of requests
• Escalate high-priority or technical issues to the relevant departments
• Contribute to support documentation (FAQs, macros, help center articles)
• Meet performance goals, including response time and customer satisfaction

Requirements:

• 1+ years of experience in customer support, ideally in fintech or trading - Advantage
• Native-level English (written)
• Flexible availability to support users across different time zones
• Strong communication and collaboration skills
• Tech-savvy and comfortable working with support platforms and CRM tools
• Service-oriented, professional, and detail-oriented
• Knowledge of trading, forex, or financial markets – a strong advantage

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Why Join Us?

• Be part of a profitable, fast-growing company shaping the future of trading
• Join a global team where your ideas drive real product impact
• Work in a culture that values openness, initiative, and collaboration
• Enjoy a healthy work-life balance in a focused, supportive, and non-corporate environment
• Grow in a company that gives you room to lead, evolve, and leave a meaningful mark