Customer Support Representative

We’re looking for a Customer Support Representative to join a fast-growing international beauty brand. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering a consistently high-quality brand experience. You’ll be the first line of contact for our customers—solving problems, resolving concerns, and turning potential frustrations into positive, memorable interactions.

As the company scales, this role offers strong growth potential into customer experience operations, retention, training, and process-building.

In this role, you will:

• Handle a high volume of customer inquiries across email, contact forms, and social DMs, delivering clear and empathetic support.
• Resolve order-related issues including shipping, returns, exchanges, refunds, and product-related questions.
• Follow internal guidelines to ensure consistent, high-quality service.
• Accurately document all customer interactions in the CRM and work comfortably across tools.
• Collaborate with the team, uphold brand values, and contribute to ongoing improvements in customer experience processes.

We’re looking for someone who:

• 2+ years of customer support experience, preferably in eCommerce.
• Excellent written and verbal communication skills in English, with a strong ability to convey empathy and solutions clearly.
• Strong problem-solving skills and ability to think on your feet.
• Highly organized with strong attention to detail and accuracy.
• Calm, patient, and professional when dealing with frustrated or upset customers.
• Comfortable working independently in a fast-paced environment.
• Fluent in English