Senior Implementation Project Manager

About Opmed.ai

Opmed.ai is a rapidly growing healthcare AI startup helping leading health systems optimize their operations. Our platform is already in use at major health systems and large networks such as Mayo Clinic and Geisinger, and we are backed by world-class funds including NFX and Grove.

We are looking for an Implementation Project Manager with a strong technical background to own and lead client integrations and go-lives across multiple customers and geographies. This role is accountable for end-to-end delivery execution, from kickoff through successful go-live, ensuring technical and business commitments are met on time and with high quality.

The Implementation Project Manager works closely with internal teams including R&D, Product, and Customer Success to drive delivery. Externally, the role owns implementation execution with customers, working directly with customer IT teams on technical integration topics and managing project delivery with customer business stakeholders, including executives. This is a senior, execution-focused role that requires clear ownership and the ability to align diverse stakeholders who do not report directly to you.

What You'll Do

- Own end-to-end delivery of multiple client implementations, from kickoff through successful go-live

- Define, manage, and control project scope, timelines, milestones, dependencies, and acceptance criteria

- Define, document, and promote structured implementation processes to be adopted across the organization to ensure scalable and repeatable delivery

- Drive day-to-day execution across R&D, Product, Implementation Engineers, and Customer Success to meet delivery commitments

- Lead customer engagements, including project kickoffs, ongoing status management, and go-live readiness reviews

- Act as the primary interface with customer IT teams on technical integration topics and with customer business stakeholders on delivery planning and execution

- Identify delivery, technical, and dependency risks early and drive mitigation to avoid delays

- Ensure go-lives meet agreed technical, quality, and customer expectations

- Coordinate implementation capacity and provide direction to implementation engineers assigned to projects

- Drive alignment, accountability, and decision-making across teams and stakeholders, including those without direct reporting lines

What We're Looking For

- 8+ years of experience leading customer-facing implementation and delivery of a SaaS product, including ownership of client integrations and go-lives

- Strong technical background with the ability to work closely with Product and R&D teams internally, and engage effectively with customer IT teams externally

- Proven ability to manage multiple concurrent customer projects with competing priorities

- Proven track record of defining and promoting structured implementation methodologies and internal workflows to improve delivery efficiency

- Experience leading cross-functional delivery efforts and influencing without direct authority

- Strong project management skills, with responsibility for executing a defined scope, managing timelines, and mitigating delivery risks

- Ability to communicate clearly and confidently with client executives, supervisors, and technical teams

- Experience working with customers & internal stakeholders across multiple geographies and time zones

- Fluent English speaking and writing skills at a professional level, with the ability to lead complex discussions with global stakeholders

- Experience in healthcare integration and AI SaaS products are a strong plus

Why Join Opmed.ai:

We're a well-funded startup whose product is deployed in leading healthcare organizations in the US. We like fun and super-smart people, and we're pretty serious about making healthcare radically better. We offer a dynamic and fast-paced environment, where you will have the opportunity to work on meaningful projects that have a real impact on our clients.

If you are passionate about problem solving, looking for a meaningful role in healthcare we'd love to hear from you!