IT Support Engineer, Part time

Who we are:

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. K Health's virtual primary care platform is enhanced by an AI copilot to complete the initial patient intake, summarizing relevant history from the EMR, and generating “the perfect note” to reduce the time providers spend on basic data collection and non-clinical tasks. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, enabling our clinicians to be true primary care providers without sacrificing scope of practice or continuity of care. 

As a venture-backed startup trusted with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We are expanding our partnerships with major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. Our providers are credentialed at these renowned academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform enables K Health to operate as an extension of existing healthcare systems, benefiting from a built-in network of specialists and social services to seamlessly serve patients within those communities. Our unique care delivery model enables our providers to deliver the same high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid.  

Join us in our mission to deliver smarter, simpler healthcare of the future - today!

The ideal candidate will be responsible for maintaining and optimizing key technologies, including Okta, Jamf, Intune, Jira, Google Workspace, and Slack.

Key Responsibilities:

• Manage and maintain Okta for identity and access management.
• Oversee administration of Jamf for managing Apple devices.
• Administer Intune for mobile device management and security of our Windows devices.
• Administer and support Google Workspace applications and services.
• Manage Slack for team communication and collaboration.
• Monitor system performance and troubleshoot issues as they arise.
• Implement and maintain security protocols to protect company data.
• Provide technical support to staff and resolve IT-related issues.
• Collaborate with other departments to understand and meet their IT needs.
• Maintain documentation of IT processes and systems.

Required Qualifications and Skills:

• 1-3 years experience in a similar role, supporting an international organization of 100+ employees.
• Strong understanding of network and system security principles.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Fluent English is a must! 
• Strong dedication to customer service
• Ability to manage multiple tasks and projects simultaneously.
• Experience working with automation
• Proficiency with Okta, Jamf, Intune, Google Workspace, and Slack.
• In office presence required 2 days per week.

Bonus:

• Experience working in a healthcare space or startup space.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.