RCA Analyst

We are looking for a RCA Analyst, highly motivated, system-oriented professional to join our team and play a key role in ensuring the stability and availability of critical banking systems.

Role Overview:

• Analyze production incidents and identify their root causes (RCA)
• Formulate recommendations for handling recurring and ongoing issues, and follow up on their implementation until full resolution.
• Participate in the development of monitoring and control tools and help close observability gaps.
• Continuously monitor service performance and proactively identify potential risk areas.
• High level of motivation and willingness to take ownership and responsibility.

If you have:

• A strong system-wide perspective and familiarity with information systems
• High learning ability and the capability to perform under pressure
• Strong motivation and a willingness to take ownership
• Knowledge and hands-on experience with development infrastructure, including:
• Servers
• Operating systems
• Logs
• Monitoring tools, etc.
• Understanding of monitoring and observability systems
• Experience with Splunk and Dynatrace- an advantage
• A service-oriented mindset and willingness to invest effort in improving the availability and stability of lower environments and production systems