CS Solution Architect ( Cross Platform)

Job Description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. 

HiBob is seeking an experienced Cross-Platform Solution Architect to join our Customer Success Solutions Architect team. In this pivotal role, you’ll develop a deep expertise in the HiBob ecosystem- serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a Cross-Platform CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams. You’ll collaborate closely with Product, Customer Success, and R&D to ensure the Platform roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.

You’ll lead client conversations on best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you’ll make workforce planning a true strategic lever for our clients’ success.

Requirements 

• 4+ years of experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, Technical Consultant, Customer Engineer, or a senior HR Operations role (e.g., HR Systems Lead or Bob Administrator), preferably within the HR Tech or SaaS space, with hands-on ownership of HR platforms and processes.

• Strong HR domain knowledge with practical understanding of core HR business processes, including employee lifecycle management, onboarding and offboarding, performance and compensation cycles, organizational structures, and people-related workflows.

• Mandatory experience working with HR systems in a SaaS environment, either as a platform owner, implementer, consultant, or solution architect, designing solutions that balance customer needs with platform scalability.

• Customer-centric problem solver with a passion for understanding customer challenges and translating them into scalable, end-to-end solutions across HR domains and stakeholders.

• Cross-functional collaborator, able to bridge technical and non-technical stakeholders and partner effectively with Product, Customer Success, and Enablement teams.

• Strategic and proactive mindset, aligning short-term solution design with long-term platform resilience, scalability, and product direction.

• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, connect data, processes, and technology, and provide clear, actionable recommendations.
  

Bonus

• Deep understanding of the HiBob ecosystem and its application within a SaaS environment.

• Familiarity with common HRIS systems such as Workday, SuccessFactors, Oracle, or similar platforms.

• Knowledge or practical experience with AI technologies and their application in business or HR contexts.

• Experience influencing product direction, contributing to roadmap discussions, or partnering closely with Product teams.
  
  

What will you do? 

Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across HiBob’s HCM platform and supporting complex, cross-platform use cases.

Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, adoption, data quality, and engagement.

Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization.

Partner closely with Product and R&D to amplify the Voice of the Customer, turning insights and usage patterns into actionable product feedback and supporting new feature releases.

Build scalable frameworks, enablement programs, and best practices that drive consistent delivery, improve efficiency, and enhance customer outcomes.

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan

• We have a flexible hybrid working model

• Work from home allowance- to get your home office set up!

• Payment for sick leave from the first day

• 2 Social Impact days per year for volunteering

• Annual Headspace subscription and wellness benefits

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• 10 bis or cibus/wolt- you get to pick!

• Transportation allowance

• Dog-friendly

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Fun company and team social events (locally and virtually with our global teams)

• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter