Customer Education Lead

As a Customer Education Lead at Lusha, you’ll own the strategy, creation, and delivery of Lusha Campus — our educational ecosystem designed to help both internal teams and external users master Lusha’s products, workflows, and best practices.

This is a hands-on, high-impact role that combines program leadership with content creation and live facilitation. You’ll build and scale Lusha’s learning infrastructure end-to-end, including courses, webinars, cohorts, documentation, templates, and community-driven learning experiences.

Your mission is to turn product knowledge into clear, structured, and scalable learning journeys that drive adoption, success, and long-term value.

What You’ll Actually Do:

Own the Lusha Campus roadmap:

• Define and execute the strategy for Lusha’s internal and external education hub
• Manage education initiatives end-to-end, including planning, timelines, stakeholder alignment, execution, and reporting
  
  

• Build structured learning frameworks such as cohort-based programs, certification paths, and onboarding flows
• Continuously evolve learning formats to support different audiences and maturity levels
  
  

• Develop courses, templates, and learning paths covering core features, integrations, advanced use cases, and workflows
• Produce written documentation, video scripts, FAQs, and step-by-step guides
• Maintain and optimize content within Lusha Academy to ensure clarity, relevance, and accessibility
  
  

• Design, host, and moderate live training sessions, webinars, and cohort workshops
• Collaborate with Product, Marketing, and GTM teams to showcase subject matter experts
• Track engagement, attendance, and performance metrics to continuously improve future sessions
  
  

• Own the education tech stack, including LMS, webinar platforms, community portals, and analytics tools
• Standardize templates and assets (presentations, assessments, quizzes, automation triggers) to enable scalable delivery
• Ensure seamless integration between educational content and the Lusha website and academy ecosystem
  
  

• Partner with Product, Marketing, Customer Success, and GTM teams to align education with product releases and campaigns
• Gather feedback, assess learning needs, and translate insights into continuous program improvements
  
  

• 3+ years of experience in education strategy, program or project management, instructional design, or related roles
• Proven experience building and scaling courses, cohorts, webinars, or academy-style learning programs
• Hands-on experience using AI-powered tools for content creation, video production, personalization, automation, or learning workflows
• Demonstrated experience producing educational video content, including planning, scripting, recording, and iteration
• Strong written and verbal communication skills, with the ability to turn complex concepts into clear, structured learning materials
• Experience leading live training sessions and presenting to diverse, global audiences
  
  

• Experience in SaaS or B2B tech environments
• Familiarity with LMS platforms, webinar tools, and cohort engagement systems
• Strong analytical skills to measure engagement, learning outcomes, and recommend improvements
  
  

• A fast-growing, product-led company where education plays a critical role in user success and adoption
• Real ownership over a core company initiative with visibility and impact across teams and customers
• A culture built on simplicity, collaboration, trust, and continuous learning
• The opportunity to shape how thousands of users learn, adopt, and succeed with Lusha