Service Delivery Engineer

Kela is a secure, open platform enabling rapid and seamless integration of commercial and military systems in service of Western defense. Designed and battle-tested by Israeli innovators, Kela ensures the West meets today’s frontline challenges and evolves with tomorrow’s innovations.

We are seeking a Delivery Engineer to be a significant contributor to our Delivery Engineering domain. This role involves executing production changes and managing key aspects of complex deployments across our customer environments. The Delivery Engineer serves as a vital link between the R&D, Product, Support, and Field teams, ensuring smooth, cross-functional alignment.If you thrive on hands-on deployment execution, enjoy cross-team collaboration, are dedicated to process efficiency, and ensure that "production stays production," this role is a great fit.

What You’ll Be Doing:

• Execute and manage specific production deployments: software versions, hotfixes, and configuration changes.
• Maintain a working understanding of the full deployment picture, including software services, dependencies, and the impact on infrastructure.
• Lead pre-production UAT deployments and execute sanity checks, ensuring system readiness before every major production push.
• Perform risk and impact assessments for changes, and coordinate with stakeholders on deployment windows and timelines.
• Be an effective internal and external deployment coordinator, keeping Product, R&D, Support, and Field teams in the loop.
• Draft and lead internal and customer-facing deployment communications, from scheduling to post-deployment status updates.
• Track, document, and report on deployments, proactively updating runbooks and installation procedures.
• Actively participate in and contribute to deployment retrospectives, driving small-scale process improvements in delivery.
• Serve as an operational resource for deployment execution questions, escalating complex issues as needed.
• Provide operational support and act as an escalation point for production incidents.

Requirements

• 3+ years of hands-on experience in mission-critical environments, software deployment, production change management, technical delivery, or technical operations roles.
• Hands-on experience with Linux environments, working knowledge of Kubernetes, and familiarity with network components and databases.
• Strong working knowledge of end-to-end deployment workflows, from testing to production rollout and post-deployment verification.
• Demonstrated working knowledge of network protocols (e.g., TCP/IP, DNS, HTTP) and their impact on application deployment and troubleshooting.
• Excellent organizational skills, with sharp attention to detail and a commitment to process adherence.
• Proven cross-team communication skills, especially in time-sensitive situations.
• Scripting ability (Bash, Python) for routine automation and deployment-related tasks.

Nice to Have:

• Experience assisting with hardware deployment enablement and coordinating with Field Engineering teams.
• Familiarity with IT Service Management (ITSM) tools (e.g., Jira, Linear) or monitoring platforms (e.g., Prometheus, Grafana).