Technical Support Representative

Technical Support Representative

We are looking for a Technical Support Representative to provide assistance to our users across various systems. This is a phone-based support role, requiring direct interaction with users.

Responsibilities:

• Provide technical support to internal and external users
• Handle high call volumes
• Troubleshoot and resolve user issues over the phone

Requirements:

• Minimum 1 year of practical experience in technical support – mandatory
• Strong customer service skills and interpersonal abilities – mandatory
• Experience in an insurance company – advantageous
• Excellent verbal and written communication skills
• High level of personal and team responsibility

Working Hours:

• Monday to Thursday, 8:00 AM – 4:30 PM
• Rotating shifts: Morning shift 7:30 AM – 4:00 PM, Evening shift 9:30 AM – 6:00 PM
• Once every 4-6 weeks, a Friday shift is required, 7:30 AM – 1:00 PM (can be performed remotely)