Facilities & Operations Manager

About Us:

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

About The Role

We are looking for a hands-on Facilities & Operations Manager with strong ownership and execution capabilities to take full responsibility for the company’s office operations and facilities environment. The role covers day-to-day operational management of offices and onsite training facilities and requires a high level of independence, involvement, decision-making, and consistently high operational standards, while maintaining a strong employee experience.

Key Responsibilities

• Full ownership of facilities and office operations, ensuring availability, safety, and proper functioning of the work environment
• Manage vendors and service providers, including daily coordination, onsite supervision, and quality control
• Lead day-to-day onsite operations and work directly with contractors, vendors, and external service providers
• Work closely with building management and landlords to handle operational matters, escalations, and issue resolution
• Ensure workplace safety, compliance, and regulatory adherence, including vendor documentation and operational risk follow-up
• Support onsite training rooms and training facilities, ensuring training spaces are fully operational, well-equipped, and properly maintained
• Lead facilities-related initiatives and support cross-functional projects as needed
• Track and control facilities-related expenses, working with procurement and finance on budgeting and invoicing
• Collaborate closely with HR, IT, Administration, Workplace Experience, Security, Procurement, Finance, and Operations teams
• Proactively identify issues, improve processes, and maintain high operational standards over time
  
  

• At least 7 years of experience in facilities, office operations, building operations, or a similar hands-on operational role
• Proven experience managing vendors, contractors, and service providers
• Hands-on experience working with maintenance, cleaning, and operational service providers, including ongoing coordination and supervision
• Experience working in a fast-growing and global organization
• Familiarity with safety, compliance, and facilities-related regulations
• Experience working closely with procurement, finance, and operations teams
• High level of independence, ownership, and ability to manage multiple priorities
• Strong execution mindset, problem-solving skills, and attention to detail
• Clear, professional communication skills and strong stakeholder management abilities
• Strong English skills, both written and spoken