QA Team Leader

Global-e ReturnGO is a post-purchase solution that enables thousands of merchants to efficiently manage returns and exchanges. Serving merchants across the e-commerce ecosystem, ReturnGO includes two main frontend applications, one for merchants and one for shoppers, and integrates seamlessly with leading e-commerce platforms and systems.

About the Role:

Own the quality of Global-e’s ReturnGO product and lead both automation and manual QA. Define QA processes across the R&D organization and implement AI tools to automate processes and testing. This is a hands-on leadership role combining technical expertise, mentorship, and close collaboration across teams.

Responsibilities:

• Gain ownership of the quality of the ReturnGO product and ensure high-quality releases.
• Lead and mentor a QA team of 2 engineers (1 Automation, 1 Manual) alongside hands-on QA work.
• Integrate AI tools to automate QA process and testing automation.
• Drive quality best practices across R&D with developers and product managers.
• Develop, maintain, and improve automated tests using Playwright and Python.
• Define quality KPIs to track and improve the quality.

• 7+ years of experience in QA, with proven leadership experience.
• Advantage: proven QA leadership experience (e.g. QA Team Lead, QA Lead, QA Architect, or QA Expert).
• Advantage: Strong hands-on experience in QA automation, preferably with Playwright and Python.
• Practical experience in AI tools for automating process and testing automation.
• Proven experience guiding development teams and driving best practices, tools, and KPIs across R&D in a matrix environment.
• Strong understanding of automation strategy, CI/CD integration, and test management methodologies.