עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
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Description
We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact.
Helfy is a technology-driven group building the next generation of digital healthcare infrastructure. At the core of the group is DoktorABC, a leading telehealth marketplace operating across multiple international markets.
DoktorABC Functions As An End-to-end Telehealth Marketplace, Connecting
- Patients seeking fast, convenient access to care
- Licensed doctors providing online consultations and prescriptions
- Pharmacies fulfilling prescriptions and OTC products
- Medication & OTC products, including regulated treatments
- Delivery partners ensuring fast, reliable home delivery
Responsibilities
- Lead the operations team across the company’s sites
- Ensure efficient onboarding and support of doctors and pharmacy partners across Europe
- Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication
- Manage operational readiness and coordination for external collaborations (e.g., Uber)
- Work closely with Customer Support to monitor feedback and proactively resolve service-related issues
- Identify and improve processes to ensure seamless end-to-end experiences for patients
- Collaborate with product managers and developers to build tools, dashboards, and workflows
- Analyze the root causes of issues, including returned products, stock shortages, and delays
- Drive initiatives to improve partner satisfaction and operational KPIs
- 10 years of experience in Operations and Support roles within a global B2C company
- 5 years of experience managing global operations teams
- Proven track record in managing operations
- Strong background in working with multiple stakeholders and cross-functional teams
- Solid understanding of logistics processes and partner management
- Experience in implementing automations in customer support processes
- Hands-on experience with chatbots, including daily operations, analysis, and process improvement
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
תל אביב - יפו
