QA Lead

Description

#hybrid

Join Us. Make Your Imprint.

Novidea is an insurance technology company solving the toughest challenges faced by insurance distribution businesses. Our innovative, data-driven insurance software platform allows our customers to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell. Novidea delivers a 360-degree business view and a powerful competitive advantage.

What’s The Job

As a QA Lead, you will own the end-to-end quality and customer experience of a complex, enterprise-grade SaaS platform. This role combines technical QA leadership, hands-on testing and debugging, ensuring that issues are understood, reproduced, prioritized, and resolved efficiently. You will act as a technical bridge between customers, Support, QA, Product, and Development, not just managing processes, but actively contributing to solutions.

What You’ll Do

• Lead, mentor, and manage the QA team, including planning, prioritization, and execution
• Manage the Support team (temporarily) and ensure effective collaboration between QA and Support
• Own end-to-end quality across features and releases, from requirements review to production validation
• Define and maintain test plans, test cases, and QA processes
• Ensure smooth feedback loops from Support to QA and Product teams
• Work closely with Product and Development to identify risks and ensure high-quality deliveries
• Drive continuous improvement in testing practices, tools, and automation
• Manage teams across multiple locations and time zones
  
  

• At least 5 years of hands-on QA experience, preferably in lead roles
• Strong API testing skills
• Strong understanding of QA methodologies and release cycles
• Technical mindset (Frontend / API debugging)
• High-level English proficiency – mandatory
• Salesforce, automation, SQL – a strong advantage
• Familiarity with databases and SQL (e.g., MySQL) – an advantage
• Excellent communication skills and a strong ownership mindset