Technical Support - Tier 1

Accelerate Your Career in Cybersecurity

As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About The Role

You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.

Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.

Roles & Responsibilities:

• Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
• Provide end-user support using Salesforce, make sure to follow Pentera Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
• Contribute to our growing knowledge base of articles.
• Act as a liaison person between several internal departments and end-users.
• When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.
  
  

• 1-2 years prior familiarity in tech support, desktop support, or a similar role
• Strong technical troubleshooting skills.
• Basic knowledge in Linux.
• Excellent communication skills, and the ability to work within a team.
• Attention to detail and good problem-solving skills.
• Ability to recognize problematic trends.
• “Get things done” attitude and the ability to multitask.
• Ability to work independently with little direct supervision and as a part of a team
• Ability to commute 2 day a week to the office
• The ability to work in shifts, and handle issues/escalations at any time during the week if needed.
• Fluent English (written and verbal)
  
  

• Technical writing skills.
• Experience with Salesforce
• Experience with customer-facing assignments
• Experience with information security/cyber systems and Penetration Testing tools